{"id":22582,"date":"2025-12-01T21:00:13","date_gmt":"2025-12-01T13:00:13","guid":{"rendered":"https:\/\/fsma.umt.edu.my\/piagam-pelanggan\/"},"modified":"2025-12-01T21:05:40","modified_gmt":"2025-12-01T13:05:40","slug":"piagam-pelanggan","status":"publish","type":"page","link":"https:\/\/fsma.umt.edu.my\/ms\/piagam-pelanggan\/","title":{"rendered":"Piagam Pelanggan"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22582\" class=\"elementor elementor-22582 elementor-22575\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9067dba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9067dba\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cd708fa\" data-id=\"cd708fa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9768cfb elementor-widget elementor-widget-heading\" data-id=\"9768cfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PIAGAM PELANGGAN FSMA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ad519b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ad519b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d743dcb\" data-id=\"d743dcb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f6e71d0 elementor-widget elementor-widget-text-editor\" data-id=\"f6e71d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div data-message-author-role=\"assistant\" data-message-id=\"c7100d0f-fe2b-4b3c-b7a6-c082d7d55d26\"><p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\" aria-label=\"Translated text\" data-ved=\"2ahUKEwjSoojthI-GAxURUGcHHUEWCs0Q3ewLegQIBRAT\"><span class=\"Y2IQFc\" lang=\"en\">Kami berjanji untuk memberikan perkhidmatan berkualiti seperti berikut:<\/span><\/p><ol><li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\" aria-label=\"Translated text\" data-ved=\"2ahUKEwjSoojthI-GAxURUGcHHUEWCs0Q3ewLegQIBRAT\"><span class=\"Y2IQFc\" lang=\"en\">Melaksanakan program semakan dan penilaian sukatan pelajaran sekurang-kurangnya sekali setiap 5 tahun bagi memastikan program akademik adalah relevan, diiktiraf, berkualiti tinggi, mempunyai nilai kebolehpasaran graduan, serta mematuhi peraturan akademik yang berkuat kuasa dan piawaian kualiti Sistem Pengurusan Kualiti (QMS) ISO 9001:2015;<\/span><\/li><li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\" aria-label=\"Translated text\" data-ved=\"2ahUKEwjSoojthI-GAxURUGcHHUEWCs0Q3ewLegQIBRAT\"><span class=\"Y2IQFc\" lang=\"en\">Memberikan bimbingan dan nasihat akademik daripada mentor yang berwibawa sekurang-kurangnya 2 kali setiap semester bagi melahirkan graduan yang berpengetahuan, berakhlak mulia, berkualiti, berintegriti dan berdaya saing;<\/span><\/li><li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\" aria-label=\"Translated text\" data-ved=\"2ahUKEwjSoojthI-GAxURUGcHHUEWCs0Q3ewLegQIBRAT\"><span class=\"Y2IQFc\" lang=\"en\">Memaklumkan keputusan\/hasil yang diterima daripada mesyuarat di peringkat pengurusan universiti tertinggi dalam tempoh 3 hingga 7 hari selepas penerimaan kepada pihak berkepentingan yang berkenaan;<\/span><\/li><li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\" aria-label=\"Translated text\" data-ved=\"2ahUKEwjSoojthI-GAxURUGcHHUEWCs0Q3ewLegQIBRAT\"><span class=\"Y2IQFc\" lang=\"en\">Memastikan maklumat peribadi pelanggan adalah selamat dan mematuhi piawaian kualiti Sistem Pengurusan Keselamatan Maklumat (ISMS) ISO\/IEC 27001:2013;<\/span><\/li><li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\" aria-label=\"Translated text\" data-ved=\"2ahUKEwjSoojthI-GAxURUGcHHUEWCs0Q3ewLegQIBRAT\"><span class=\"Y2IQFc\" lang=\"en\">Memastikan peralatan makmal\/bengkel\/stor\/bilik perkongsian dan kelengkapannya sedia untuk digunakan selewat-lewatnya 10 minit sebelum program kuliah\/amali dijalankan;<\/span><\/li><li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\" aria-label=\"Translated text\" data-ved=\"2ahUKEwjSoojthI-GAxURUGcHHUEWCs0Q3ewLegQIBRAT\"><span class=\"Y2IQFc\" lang=\"en\">Memastikan aduan pelanggan yang lengkap diberi maklum balas penerimaan dalam tempoh 3 hari bekerja;<\/span><\/li><li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Translation\" aria-label=\"Translated text\" data-ved=\"2ahUKEwjSoojthI-GAxURUGcHHUEWCs0Q3ewLegQIBRAT\"><span class=\"Y2IQFc\" lang=\"en\">Memastikan perkhidmatan kaunter untuk sebarang pertanyaan disampaikan dalam tempoh selewat-lewatnya lima (5) minit.<\/span><\/li><\/ol><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PIAGAM PELANGGAN FSMA Kami berjanji untuk memberikan perkhidmatan berkualiti seperti berikut: Melaksanakan program semakan dan penilaian sukatan pelajaran sekurang-kurangnya sekali setiap 5 tahun bagi memastikan program akademik adalah relevan, diiktiraf, berkualiti tinggi, mempunyai nilai kebolehpasaran graduan, serta mematuhi peraturan akademik yang berkuat kuasa dan piawaian kualiti Sistem Pengurusan Kualiti (QMS) ISO 9001:2015; Memberikan bimbingan dan [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-22582","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- 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